If your equipment isn't working properly, we're here to help.
Step 1: Basic Troubleshooting
Before calling, try these quick checks:
• Is the equipment plugged in and powered on?
• Are all connections secure?
• Have you checked the filters (if applicable)?
Step 2: Contact Us
If troubleshooting doesn't help, call us at (800) 403-1010.
Please have ready:
• Your name and date of birth
• The type of equipment
• A description of the problem
What happens next:
• If it's a minor issue, we may be able to resolve it over the phone
• If a repair or replacement is needed, we'll check your warranty and insurance coverage
• We'll schedule a service call or equipment swap if necessary
Warranty equipment: If your equipment is under warranty, repairs or replacement may be covered at no cost.
Rental equipment: If you're renting equipment through insurance, we'll coordinate a repair or exchange.
Questions? Call us at (800) 403-1010.