Home Medix

Full list of health plans, IPAs, and administrators Home Medix is contracted with, updated 08/14/2025.

Our Contracted Insurances

How to schedule a pickup for rental or no-longer-needed insurance equipment, what information to have ready, and typical pickup timelines.

Requesting an Equipment Pickup

How to pay a Home Medix statement online, by phone, or by text, plus what to do if a charge looks wrong. Applies to insurance-billed equipment, not online store orders.

How do I pay my bill?

Medicare qualifications, resupply, and equipment support

For Insurance Patients

Medicare and Medi-Cal replacement intervals and quantities for CPAP and BiPAP supplies, with HCPCS codes for masks, cushions, tubing, filters, and humidifier parts.

CPAP & BiPAP Resupply Guidelines

CPAP & BiPAP Guidelines

What to do if insurance equipment is lost or stolen, including police reports, new prescriptions, and how replacement coverage works.

Lost or Stolen Equipment

Basic troubleshooting steps and what to do if insurance or rental equipment stops working, including warranty coverage and service call scheduling.

Broken or Malfunctioning Equipment

Equipment Support & Troubleshooting

Approximate duration of an E oxygen cylinder at different continuous flow rates and fill levels, with a full LPM-to-hours chart.

Oxygen Liter Flow vs. Duration

O2 (Oxygen) Resources

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