If your equipment has been lost or stolen, please contact us as soon as possible at (800) 403-1010.
What happens next:
1. We'll verify your account and the equipment on file
2. We'll check with your insurance to determine coverage for a replacement
3. If covered, we'll coordinate getting you new equipment
4. If not covered, we'll explain your options including private pay
What you may need:
• A police report (for stolen equipment)
• A new prescription from your doctor (required by most insurance plans)
• Updated medical documentation if your original order was over a year ago
Please note: Insurance coverage for replacement equipment varies by plan. Medicare and most insurers require a new prescription and may have waiting periods before replacement is covered.
Questions? Call us at (800) 403-1010 and we'll walk you through the process.