Here's what to expect after you place an order on homemedix.com. This applies to orders placed and paid for through our online store. If your equipment is billed to insurance, different timelines apply and our insurance team can help at (800) 403-1010.

We offer free standard shipping on orders with a subtotal of $50 or more, shipped to addresses within the contiguous United States. It's applied automatically at checkout. No promo code needed.

Processing: most orders are processed and handed to the carrier within 1 business day. Orders placed on weekends or holidays begin processing the next business day.

Delivery: once shipped, estimated delivery is 2 to 5 business days depending on your location and carrier.

You'll get a shipping confirmation email with tracking as soon as your order is picked up.

Delivery estimates come from the carrier and aren't guaranteed. We aren't responsible for delays caused by the carrier, weather, or other circumstances outside our control.

Orders ship via UPS, FedEx, USPS, or another carrier depending on the item's size, weight, and destination. The carrier can vary by product, and your tracking email will tell you which one is handling your shipment.

Standard ground delivery. All orders ship standard ground. We do not currently offer expedited or express shipping.

Large or heavy items. Oversized items like power wheelchairs, scooters, lift chairs, and ramps may ship by Motor Freight or LTL carrier. For these:

If the carrier can't reach you after multiple attempts, your order may be returned and a restocking fee may apply.

Most orders require an adult signature. Please inspect your package at the time of delivery.

If damage isn't noted at delivery, it may affect your ability to file a claim or get a replacement.

Contiguous United States. Standard shipping and free shipping eligibility apply to the contiguous 48 states and Washington, D.C.

We ship to physical street addresses only. We cannot ship to:

Include your apartment, suite, or unit number at checkout. If you enter an address we can't ship to, a message appears at checkout and the order can't be completed until it's updated.

Once a package is in transit we can request a reroute, but we can't guarantee the carrier will accept it, and an address correction fee may apply. Packages returned as undeliverable may be subject to a restocking fee.

Alaska, Hawaii, Puerto Rico, and U.S. territories. Certain products can only ship within the contiguous United States. If a product can't ship to your location, no shipping option will appear at checkout for that item. Contact us before ordering if you're unsure whether something ships to you.

International. We do not ship outside the United States at this time.

Once your order ships you'll get a confirmation email with your tracking number and a link to follow your shipment. You can also log into your account on homemedix.com to view order status. If you didn't get the email, check your spam folder or contact us.

Orders with multiple items may ship separately, with a separate tracking number for each shipment.

Items delivered in separate shipments must be returned separately. See our Return & Refund Policy for instructions.

If there's a delay or backorder we'll email you with the reason and an updated estimated ship date. You can then either wait for the item to become available, or cancel for a full refund.

Please have your order number ready.

This reflects our shipping policy as last updated July 28, 2026. For the current version see homemedix.com/policies/shipping-policy.

]]>