My package shows delivered but I didn't receive it
First, please check:
• With other household members
• Around your property (front door, side door, garage)
• With neighbors
• With your building's mailroom or management
If you still can't find it, contact us. We'll file a delivery investigation with the carrier on your behalf.
Note: Because we're the shipper of record, we must file the claim - customers cannot file directly with the carrier.
What happens next:
• The carrier will investigate (timelines vary)
• If they confirm the package was lost, we'll reship or refund based on your preference
• If they confirm delivery, we'll work with you on next steps
My package arrived damaged
Contact us within 48-72 hours with:
• Your order number
• Photos of the damaged packaging and product
We'll ship a replacement right away - you typically won't need to return the damaged item.
Contact us: (888) 229-3792 or [email protected]