Defective, Damaged, or Incorrect Items
If your item arrived defective, damaged, or incorrect, contact us within 48-72 hours of delivery. We'll ship a replacement at no cost. In most cases, you won't need to return the damaged item.
What we need:
• Your order number
• Photos showing the issue
Change of Mind Returns
Changed your mind? You can return most items within 30 days of the ship date for store credit.
• Store credit includes your purchase amount + tax
• Original shipping costs are not refunded
• You're responsible for return shipping
• Contact us to get an RMA number before sending anything back
Non-Returnable Items
For safety reasons, we cannot accept returns on opened:
• Personal care or hygiene products
• Items that contact bodily fluids
• Consumables, filters, and single-use items
Not sure if your item is returnable? Contact us before opening it.
No cash refunds. All returns result in store credit.
Contact us: (888) 229-3792 or [email protected]