# Help Center | Home Medix

> Welcome {{first\_name}} to the Home Medix Help Center

## For Providers

- [HCPCS Codes](https://help.homemedix.com/en/articles/12288178-hcpcs-codes.md): HCPCS codes and initial authorization quantities for the DME we supply, organized by category.
- [What's needed for an insurance order?](https://help.homemedix.com/en/articles/8606945-what-s-needed-for-an-insurance-order.md)
- [Home & Portable Oxygen Qualification](https://help.homemedix.com/en/articles/8562641-home-portable-oxygen-qualification.md): Medicare qualifications for home oxygen and portable oxygen use.
- [Hospital Bed Setup Qualification](https://help.homemedix.com/en/articles/8562646-hospital-bed-setup-qualification.md): Medicare criteria for getting qualified for a hospital bed setup.
- [Suction Machine Qualification](https://help.homemedix.com/en/articles/8580616-suction-machine-qualification.md): How to qualify for a suction machine through Medicare.
- [CPAP Qualification](https://help.homemedix.com/en/articles/8580751-cpap-qualification.md): How to get qualified for a PAP machine under Medicare.
- [Patient Lift Qualification](https://help.homemedix.com/en/articles/8580764-patient-lift-qualification.md): How to get qualified for a patient/hoyer lift under Medicare.
- [Non Invasive Ventilator Qualification](https://help.homemedix.com/en/articles/8590159-non-invasive-ventilator-qualification.md): How to qualify for a NIV through Medicare.
- [WoundVac \(NPWT\) Qualification](https://help.homemedix.com/en/articles/8600145-woundvac-npwt-qualification.md): Getting qualified for Wound Pump through Medicare.

## For Insurance Patients

- [Our Contracted Insurances](https://help.homemedix.com/en/articles/10501428-our-contracted-insurances.md): Full list of health plans, IPAs, and administrators Home Medix is contracted with, updated 08/14/2025.
- [Requesting an Equipment Pickup](https://help.homemedix.com/en/articles/13417447-requesting-an-equipment-pickup.md): How to schedule a pickup for rental or no-longer-needed insurance equipment, what information to have ready, and typical pickup timelines.
- [How do I pay my bill?](https://help.homemedix.com/en/articles/16739953-how-do-i-pay-my-bill.md): How to pay a Home Medix statement online, by phone, or by text, plus what to do if a charge looks wrong. Applies to insurance-billed equipment, not online store orders.
- [CPAP & BiPAP Resupply Guidelines](https://help.homemedix.com/en/articles/9450733-cpap-bipap-resupply-guidelines.md): Medicare and Medi-Cal replacement intervals and quantities for CPAP and BiPAP supplies, with HCPCS codes for masks, cushions, tubing, filters, and humidifier parts.
- [Lost or Stolen Equipment](https://help.homemedix.com/en/articles/13417439-lost-or-stolen-equipment.md): What to do if insurance equipment is lost or stolen, including police reports, new prescriptions, and how replacement coverage works.
- [Broken or Malfunctioning Equipment](https://help.homemedix.com/en/articles/13417441-broken-or-malfunctioning-equipment.md): Basic troubleshooting steps and what to do if insurance or rental equipment stops working, including warranty coverage and service call scheduling.
- [Oxygen Liter Flow vs. Duration](https://help.homemedix.com/en/articles/8655799-oxygen-liter-flow-vs-duration.md): Approximate duration of an E oxygen cylinder at different continuous flow rates and fill levels, with a full LPM-to-hours chart.

## For Online Store Customers

- [Retail Return & Refund Policy](https://help.homemedix.com/en/articles/13417449-retail-return-refund-policy.md): Return window, eligibility rules, RMA requirements, where to send returns, non-returnable items, refund timing, and manufacturer warranty claims for online store purchases.
- [Retail Shipping Policy](https://help.homemedix.com/en/articles/13417452-retail-shipping-policy.md): Shipping timeframes, carriers, free shipping threshold, delivery restrictions, and tracking for online store orders.
- [Lost or Damaged Shipments](https://help.homemedix.com/en/articles/13417458-lost-or-damaged-shipments.md): What to do when a package shows delivered but is missing, or arrives damaged. Covers carrier investigations and replacement timelines for online store orders.
- [Warranty Claims](https://help.homemedix.com/en/articles/13417469-warranty-claims.md): How manufacturer warranty claims work for online store purchases: verifying coverage, the step-by-step process, and who pays shipping.
- [How prescriptions work at Home Medix](https://help.homemedix.com/en/articles/16140259-how-prescriptions-work-at-home-medix.md): Some items we carry require a valid prescription before we can ship them. This article explains why, how to send us your prescription, how long you have, and what a valid prescription needs to incl...

## Contact Us

- [Contact Us](https://help.homemedix.com/en/articles/13417434-contact-us.md)